Hello, my name is Felicia Keller

I am a freelancer specializing in WordPress development, content creation, and Customer Service.

CV

Felicia Keller

CUSTOMER SERVICE | DIGITAL MARKETING

SKILLS

  • WordPress
  • Shopify
  • MailChimp
  • Get Response
  • Elementor
  • Divi
  • Canva Pro
  • Adobe Creative Suite
  • Microsoft Office Suite
  • Email Marketing
  • Social Media Marketing
  • Blogs / Newsletters

EDUCATION

Sessions College for Professional Design

September 2022 – 2024

Undergraduate Degree | Web Design 

Thinkful Boot Camp

October 2020 – February 2021

Digital Marketing Certificate

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PROFESSIONAL EXPERIENCE

I am a Customer Service and marketing professional who identifies customers’ needs and delivers effective solutions to problems. Personable and professional under pressure with a motivated, positive, and energetic nature. I am committed to delivering high-quality work to create a positive and lasting experience.

WORK EXPERIENCE

Bartender | Amelia Schoolhouse Inn Project

October 2023 – Present

  • Experienced in ensuring guest satisfaction
  • Consistently providing attentive and professional interactions
  • Mastery of creating top-notch craft cocktails

Freelancer | Marketing Assistant

November 2020 – Present

  • Email marketing using MailChimp and Get Response
  • Social media marketing and updates for Facebook, Instagram, Twitter, and LinkedIn
  • Weekly blogs and newsletters
  • Website management for WordPress and Shopify

Broad Path | Pharmacy Benefits Manager

August 2021 – May 2022

  • Remote position
  • Provided excellent customer service to members Collaborated with providers to for timely and accurate medicinal delivery
  • Met timelines for necessary prescription overrides

Greyfield Inn | Hospitality

September 2018 – August 2020

  • Provided excellent guest services in an upscale environment
  • Maintained accurate records for inventory in the gift shop
  • Perfected the art of cocktail mixology

The Pure Hart Company | Owner/CEO

April 2015 – September 2018

  • Manufactured and marketed skin care products
  • Designed and maintained E-Commerce website
  • Managed brick-and-mortar store